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Help Center

FAQ

ORDER ISSUES

What do I do if I receive a faulty item in my order?

Can I change my order details once I have placed it?

I am missing an item from my order, what should I do?

The item I have received is incorrect. What shall I do?

I need to cancel my order, is this possible?

Can I have my parcel re-directed to a different address?

How do I exchange my order for a different size?

PRODUCT AND STOCK

Where are your size guides and care instructions?

Can you tell me if you are going to restock an item?

How do I place an order?

Do you have a store I can shop at?

When can I expect to receive my order?

TECHNICAL

I have forgotten my password, how do I reset it?

How do I remove items from my bag?

I would like to close my account with you, how do I do this?

How can I unsubscribe from your emails?

How do I search for items on the website?