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Shipping and Returns

SHIPPING

We send the majority of our parcels by our trusted friends at Sendle.  Sendle are a carbon neutral delivery service so you can be assured your delivery is arriving environmentally friendly - we really weren’t kidding about being good for you and good for the world around you.  (You can read more about Sendle’s environment initiatives here).

Costs:

All Australian orders have a flat shipping rate of $10.

International Shipping, please see table rates at checkout.

Express Post:

If you would like an item sent express post, please contact us prior to purchasing on hello@rpskirts.com.au.  We endeavour to respond to all correspondence within three business hours.

Shipping Times:

As a general guideline, shipping to Australian eastern states, allow 1-4 days for delivery (from the date of delivery confirmation email), and for all major centres in Australian western states, allow 5-12 days.

For all other international orders, allow between 4-6 days for delivery, however it can sometimes be up to 15 days - depending where you are.

PO Boxes:

Please note our couriers can not deliver to PO Boxes, please give your physical address at checkout.  If you do not have any other delivery option aside from a PO Box, please contact us to arrange Express Post delivery, as detailed above.

Delivery:

 Where possible we will mark parcels “signature on delivery”.  Tracking details will be provided in your Shipping Confirmation email once your order has been dispatched.  It is the customers responsibility to make sure the parcel is signed for or collected from the stated holding place once a card has been left at the delivery address.  If parcels are held for more than two weeks, they are returned by the courier to us and a re-sending cost will be charged to the customer should you request a re-delivery.  If we do not hear from you within 30 days of the order being returned to us, we will assume you no longer wish to receive your order and arrange a full refund, minus the shipping fees.

If you prefer your parcel to be left at the delivery address without requiring a signature, please leave a note at checkout and we will change the delivery method to “Authority to Leave”.  Please note, in these circumstances the customer bears all risks associated with the delivery being left at the delivery address.  The order will be considered the customer’s responsibility upon delivery.

Please double check addresses, Incorrect address of parcels may incur additional postage charges if returned to sender and the parcel needs to be re-sent.  If you discover the delivery address has been incorrectly entered please contact us immediately to rectify same prior to dispatch.

International orders

Any import duty taxes are payable by the receiver.  Please contact us if you have further questions regarding international shipping on hello@rpskirts.com.au.

Handling and Package Times

For all orders that are “in stock” - we aim to dispatch your order within 3 working days.  If, for some reason, your order is not “in stock” we will contact you as soon as practicable and advise of the production time (generally 3-6 weeks) and provide you with an option of either (i) waiting for the item to be made and delivered to you via express post at no extra cost, or (ii) refunding you the full purchase price plus the delivery fee.

If you need your order by a certain date please contact us, prior to purchase, so we can confirm if it is possible to provide your order by your required date.

 

RETURNS & REFUNDS

Damaged Items

We personally pack all orders with the utmost care.  If, however, your item has been damaged in transit, please complete our Damaged / Faulty Item form to arrange a refund or exchange.

Refunds & Returns

Unfortunately as our skirts have a “lingerie-like” component you cannot exchange your skirt for another size if the hygiene label has been removed or otherwise tampered with.  This is for hygiene and health reasons.  In these circumstances, the item will be considered used and the sale, final.

However, if the hygiene label is intact, and you discover, after trying the item on, that it does not fit perfectly then, within 30 days of the Shipping Confirmation email, you can contact us via the Exchange / Returns Form on our website to arrange an exchange for your preferred size.

All other items, can be returned within 30 days of the Shipping Confirmation email, for a full refund by contacting us via the Exchange / Returns Form on our website.

Of course, if your order is damaged in anyway we will happy arrange a replacement item or a full refund, as outlined above.  

Payment

We accept payment through, PayPal, Apple Pay, G Pay and all major credit cards including MasterCard , Visa and American Express (via the Stripe platform).  Once your payment has been received you will receive an Order Confirmation email and we will start processing your order.

Privacy

We do not collect any payment information and payments are processed externally as described above.

If you use a third party to pay for your purchase, including PayPal, Apple Pay and G Pay, then the third party’s privacy and security policies apply to your payments.

For more information about the collection and storage of your personal information please see our Privacy and Cookie Policy.